HBO Go is one of the pioneers of digital streaming, and it has got a dedicated app, which contains hundreds of hours of content. However, that large amount of content is rendered useless when the HBO Go app goes down. Let’s find out the reasons as to why this happens and how it can be fixed.
1. Internet connection
The first recommendation for resolving the instability of the HBO Go application is simple but important: check your internet connection. There are cases where the network is the problem because it has characteristics incompatible with streaming services. For quality broadcasting, the guideline is for your broadband to perform above 3 Mb/s – for HD, the recommended minimum is 3.1 Mb/s. Mobile devices need a 3G or Wi-Fi connection.
Restarting the router can be a practical way to make your connection faster. Just unplug the unit, wait 30 seconds, and turn it on again. It is worth mentioning the difference between rebooting and resetting the router – this last option causes you to reconfigure your network, which is not appropriate for problems like this. When you restart your connection, refresh your browser page or close the app and reopen it if it is used on phones or tablets.
2. Service Status
A helpful suggestion is to check the service status of the application. There are many websites where you can check the status of the apps and services. You can check a quantitative estimate of profiles struggling to access the app, what are the top complaints, the time range of the problem, and locations in the world that is occurring.
Checking for HBO Go instability through tools like this helps the user make sure about the outlook – whether it is the result of instability on the network and device itself or if the failure is due to HBO servers.
Servers have a maximum capacity for simultaneous access. With the popularity of the series, the number of users trying to access the service at one time is so high that it may exceed the limit supported by HBO. This causes situations such as slowness, slow transmission or poor image quality. In this scenario, there is not much to do, as the solution to the problem is the responsibility of the channel network and the investment in server infrastructure.
3. Concurrent Accesses
Subscribers should be mindful of sharing their access data with friends and family so as to avoid paying for another account and thus saving money. Making the GO ID (login) and password available to others may be the cause of barriers to accessing the service. While allowing the registration of three different devices for the same user, only two videos can be viewed at one time on a single account.
So, if you share your access data with others, it is important to make sure they are not using the program at the same time as you. The app usually notifies the user that a video is being viewed on another device and that they should try to access it later. This is an indicator worth considering by the account holder.
In such cases, the HBO Go Help Center recommends that the other device be identified and transmission interrupted. The user must log out of their account, delete their search history and retry access to the service. The attempt serves as a way to restart the system and release input to the platform.
4. Compatible Operating System
The HBO Go app requires some operating system specifications to function properly. If you access from Android or iOS mobile devices, you need to check if updates are compatible with the program. For those who access via Windows, macOS, or Chrome OS tablets or computers, we recommend watching videos in the Chrome browser at the latest version.
For iPhones, iPads, and iPods, the supported operating system is iOS 9.0 or later. On Android devices, the required version is Android 5.0 or higher. Updates can be made directly from the device settings, while the HBO Go app must be updated at the Google Play Store for Android and the App Store for iOS.
Go to your device’s “Setup” menu and choose the “System” section. Go to “System Updates” and check the current version of Android. The system itself will indicate an update if there is a new version of the software.
Go to the “Settings” menu and select “General”. Then tap “About” and go to “Software Version”. The system version will appear on the screen – as well as possible updates if you have an older version on your device.
5. Cookies and cache
For those who are experiencing issues with accessing the desktop HBO Go app – and making sure that the Internet connection fails – another tip is to clear Chrome browser data. Doing so will cause site information saved in the browser to be deleted, which corrects possible access errors such as loading and formatting.
To perform the procedure, click on the three points located on the right side of the menu. Go to “History” and again select “History”. From the left side menu, choose “Clear Browsing Data.” Choose “Cookies and other site data” and “Cached images and files.” Finally, click on “Clear Data”. If the problem persists, try accessing the app in an anonymous tab.